Comments in E-mails from small charities which have been supported by Small Charity Support in the last year.


4 May

Thank you so much for your thoughtful and helpful response - I'm really grateful for your help, and your pointers about what to pursue.   We're certainly finding setting up a new charity complex at times, so it's hugely helpful to be able to seek help through resources such as yours.


4 May

Thank you for this really insightful email.   It’s reassuring that I’m on a similar train of thought and action


3 May

Thank you so much for this.   This is a very comprehensive answer and I really appreciate the effort!   Lot's for us to think about here.


23 April

Thank you so much for this very informative and helpful e-mail.


16 April

Thank you for your reply and your help it is much appreciated.


29 March

I hope you are OK.   I just wanted to tell you that on March 25th we were registered as a CIO with very few amendments to our Governing document.   This is fantastic and I wanted to thank you from the bottom of my heart as without your encouragement and information we would have really struggled.


19 March

Thank you so much for your help this is fantastically useful.


16 March

First of all, may I thank you on behalf of myself and my little team for your outstanding and comprehensive reply.


10 March

Hello, this is a very helpful response.   Thank you for taking the time.   It does look rather challenging however so I might rethink!


6 March

Many thanks for this - it makes sense and is tremendously helpful - much appreciated!   I'm sure I'll be in touch again with further queries in the future.


5 March

Thank you again.   Your help is much appreciated.


4 March

I was really very grateful yesterday to receive your very thoughtful and well considered response to our difficult situation as recently flagged to us by the CDA.   Your suggestion oozes common sense, but I recognise it is not strictly legal advice.


11 February

I can’t thank you enough for all the help.


11 February

Thank you very much for your extremely detailed and comprehensive reply.   That is so helpful, especially your suggested approach to presenting it to members for adoption subject to any amendments required by the Ch Com.


10 February

Thank you for spending time on this.   It's really helpful.   I'll pass the information on to our trustees.


8 February

Thanks for your reply and support.   Greatly appreciate what you are doing and it certainly makes life easier.


20 January 

Thanks for getting back to me with all the information it was certainly helpful.


13 January

Thank you very much.   That is very very helpful.   I spent a good hour earlier, trying to find an answer on the internet!   You are brilliant! Cheers.


8 December 2019

Thank you for your prompt reply.   I apologise for mine being to slow.   However your email has been very helpful.


4 December 2019

Thank you so much for your prompt reply and the links to possible sources of legal and other advice.   I shall contact our local safeguarding officer for advice on my legal query in the first instance as you advise and then, if necessary, take the alternative route through the web site links you have given me.
I would also like to thank you for your timely advice regarding our therapist partnership and our application to the Charity Commission.   Your response has been very helpful and is much appreciated.  


27 November

Firstly I'd like to say thanks you as I am finding your website extremely useful.
We are a newly formed charity and still finding our feet on how to run a professional ship.
I have found your link to the sample policies very helpful.


26 November

Many thanks for this good advice.


26 November

Your advice and pointers are wonderful - thank you so much for going through the query and breaking it down like that - much appreciated.
Mission drift has always been a worry for me and the Trustees so it was the first question we asked ourselves.
Your point about keeping any stipulations concise and outcome focussed is great advice and thank you again.


25 November

I think you hit the nail on the head, so I will go with your No. 2 solution.


6 November 2019

I had my call with Brian today and I just want to say how amazing it was.   I learnt so much and my query was sorted.


5 November 2019

Very helpful.  I shall follow your advice.


2 November 2019

Wow, that was quick.  Thank you.


29 October 2019

Just wanted to let you know that having read all your advice I made the application for [...] to be a registered charity and we heard yesterday that the application had been accepted.   So thank you again for all your advice, was really helpful as hope that now we can get on with the fundraising and make a small difference.


27 October 2019

Thank you so much for this – it is incredibly helpful.   I forwarded this on to our Chair and having had a discussion her view is that what you are suggesting is in fact a non brainer and we will now be discussing later with all the Directors.


10 October 2019

Thank you very much for your great support indeed.


30 September 2019

Just wanted to say Thank you for your website and leaflet information.


26 September 2019

A big thankyou for your very full and informative response and I will as you rightly say heed your wise words when we are in discussions.


14 August 2019

Thank you so much for this reply, what a lovely detailed response.


1 August 2019

That's all incredibly helpful as usual.


26 July 2019

Thank you so much, this is exactly the type of advice a new charity needs, highlighting issues and showing possible practical ways out.
I sought your advice exactly because I sensed a lot of issues.
We want to do the right thing right.    You have to start from something.


25 July 2019

Once again very many thanks for your extensive replies


22 July 2019

I just wanted to say thank you for offering a fabulous resource.
I came across you website, it was so useful in helping me to develop my own policies and strategies.


18 July 2019

Wow, thank you for such a comprehensive reply!   Very helpful indeed!   Your time is very much appreciated.


26 June 2019

Just a line to say thank you for your very useful website and the downloadable documents.
You have saved me loads of time and research.


25 June 2019

Thank you so much for your email, it was great to meet you on advice day and thank you so much for giving up your time to support small charities like ours, I learn't a huge amount and left feeling inspired with ways I can make what we do work better,

Thank you so much for taking our conversation further and for putting this workbook together, it looks like exactly the kind of simple, straightforward thing we need to help us keep on top of everything and that everyone can refer to so we all know where we are up to - thank you so much (being able to filter by late/completed etc. in the final column is brilliant)!


14 June 2019

Many thanks for this advice.   I'll follow it up.


13 June 2019

Thank you so much!   This is all really really helpful.   Right I will get cracking on with it.


26 May 2019

We are looking at your spreadsheet and will almost certainly take it forward for use in our accounts.   Thank you for providing it.


24 May 2019

Thanks for yesterday's conversation.   It was enlightening to hear the complexity of the 'members' issues.   No doubt most charities are assuming there is clarity where there is not but just getting on with doing their own thing.


24 May 2019

Thank you so much for coming all the way over yesterday. I appreciate this, and understand why it was important for us to have a face to face meeting in order for you to be confident you are going to be able to sign off our accounts and practices.   I have gained infinitely in my understanding of our duties as Trustees and of some of the essentials in accounting practices and production of reports and annual accounts.


16 May 2019

Thanks so much for that!   I've just skimmed it so far but it looks very thorough & comprehensive.   Will let you know if there's anything else.